Terms & Conditions

Welcome

 All the Ducks are hand finished to the highest standard with individual care and attention. I believe in providing high quality goods that will be in your home for years to come.

If you have an idea in mind but cannot see exactly what you are looking for, please contact me. I will happily work with you to make that special Duck for any occasion

If you are not completely happy with your purchase, please see my refunds and exchanges policy below.

 

Payment

I accept payment by Paypal. Once payment is confirmed, the item will be shipped within two weeks

 

Shipping

Delivery is made via MyHermes  or Royal Mail 

If a package is undeliverable due to an inaccurate shipping address provided by the buyer, or if a package is unclaimed by the buyer, I cannot be held responsible. The buyer will therefore be responsible for the cost of re-shipping the package.

 

Refunds and Exchanges

Your satisfaction is my highest priority. If you are not completely satisfied with your purchase, please let me know right away and I will do my best to resolve the issue quickly.

Items can be returned for 30 days after purchase. Please mail back in original package

I will refund your money up to 30 days after purchase or extend credit, whichever you request, minus the shipping cost.

*After 30 days, only credit within the store will be given
.

 

Thank you x

 

 

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